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Metric Ownership

For a long time, metrics have been treated as something that simply exists. A number on a dashboard. A graph trending up or down. Useful,...

Function Scorecards

What is the purpose of Function Scorecards? A scorecard is meant to define the outcomes of a function, not to evaluate an individual’s personal performance....

Metrics That Matter

We love to hate them; they feel like a burden. Yet they’re essential. Metrics are simply what we choose to count, the signals that tell...