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Setting Expectations

One of the most common leadership failures is assuming that expectations are “obvious.” People are hired into roles, assigned projects, and even evaluated on outcomes...

Clarity Before Feedback

Why is clarity so important? Because most of us experience the very human habit of answering too quickly, only to realize we’ve missed something important....

Reviews, Ratings, & Feedback

When I talk to leaders and teams about “reviews,” I know exactly what comes to mind. Traditional performance reviews are dreaded, confusing, often tied only...

Repetition

Some people accuse me of repeating myself, but it’s not unconscious—I’m fully aware. When ideas return, I welcome them. They come through conversations, books, or...

The Sandwich Is Dead

Welcome to CardCast! Now, you might be thinking, “What on earth is a CardCast!?”. Let me explain…Cardcast was inspired by a curious habit developed by...